We frequently answer questions that will help make our customer's shopping experience with allartpainting easy and enjoyable! To help you get these answers quickly, we have compiled our most commonly asked questions.
Do you sell paintings or prints?
We only sell 100% handmade oil paintings. We don't sell prints, only paintings, hand paint in the traditional way by a real artist. Our artists start with a sketch on canvas and then add details, fill in the colors, add textures and highlights to near perfection.
Who are the artists?
Our artists, who have an average of many years of experience on fine art painting, are all graduated from art schools. Every artist is a master in a particular subject, such as ocean scene or animal. Our oil paintings are not mass production. They are entirely handmade detail-by-detail, color-by-color to bear the spirit of the original masters.
Will your artist sign the painting?
Our artists will not sign the painting. However, if you like, you can request us to sign on your paintings.
Can I order in other sizes or oil painting reproductions which are not listed on your website?
Yes, Please feel free to email us your requirements. We will answer your inquiry within 24 hours. Our standard sizes are 20 x 24 inch, 24 x 36 inch, 36 x 48 inch, 48 x 72 inch. Our artists can work on any other sizes, smaller or larger - there is no limit.
How long does it take to get my painting?
For the stock paintings, we will deliver your paintings within 3 days. We ship your paintings via EMS (Express Mail Service), which will take about 6 to 12 days to deliver your painting to your address. Therefore, the total days from the time you purchase the painting to you receive the painting will be about 3+12=15 days.
For the made-to-order paintings, it will take about 14 days to paint your painting. The needed time depends on the complexity of the oil paintings. We will email you the approximately delivering day within 24 hours after your purchase.
Is shipping free?
Yes! Shipping is free to worldwide! Paintings are rolled in protective tube for shipping. Your painting will be delivered via EMS (Express Mail Service). Please leave an exact street address with contact phone number for delivering. We do not ship to PO Boxes.
FULL TRACKING IS AVAILABLE. We will email you the tracking number when the paintings are delivered. You will receive the oil painting within 9 to 15 days after delivery.
Why do you sell the paintings unframed? Do you offer framed paintings?
Since every house has its style and design and the frame of a painting has to suit the whole interior. We let the customer to choose the frame to match their decoration. Most of the time, the painting can be framed at a local frame shop where you'll be advised in selecting the frame, suiting your house or office. What's more, it will be much safer to roll your painting in a secured tube for shipping than stretch the painting on a frame.
How can I pay for my painting?
We are using the worldwide secure and trusted PAYPAL to handle your transaction. You can purchase your oil paintings:
Online purchase with credit cards (via PAYPAL), including Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.
Wire Transfers (for larger orders, please contact us for the bank info).
The whole purchase just takes several minutes to complete. You will receive a purchase confirmation email (invoice) shortly after purchase. If you choose to pay online, PayPal is the vendor that will process your card and the name that will appear on your credit card bill.
What if my painting is damaged during shipping?
The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery. All of your paintings are insured. If the painting was damaged or lost during delivery, please inform the courier immediately and contact us, so the courier can process the complaint and we will ship a new one for you.
Will there be any import duty or taxes on my painting?
As with most purchases, paying any local customs or taxes is the customer's responsibility. However, in most countries, hand-painted oil on canvas is duty free. Please contact the Customs Service in your country directly as policies may vary.
What is your guarantee and return policy?
At allartpainting, your total satisfaction is our #1 goal! That is why we offer our exclusive 5-Star Guarantee, which ensures our valued customers receive the absolute finest quality, the lowest "direct to you" wholesale prices, thousands of exquisite oil paintings for your selection, and a safe and secure online shopping experience....all backed by our 30 day money-back guarantee!
Is ordering online safe and secure?
allartpainting ensures you will have a safe and secure online shopping experience. Your privacy and protection are our top priorities! We only utilize state-of-the-art Secure Sockets Layer (SSL) 128-bit encryption on our website that protects your payment information and prevents unauthorized people from intercepting your data. Upon entering our check-out section, your browser will display the icon or symbol of a locked padlock at the bottom of your computer screen. This is a safety symbol that assures you that your payment information is being transferred securely.